Privacy Policy

1. Introduction

DFW Christmas Lights LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out a contact form
• Sign up for our services
• Communicate with us via phone, email, or text message

This information may include:

• Name
• Email address
• Phone number (including mobile number)
• Physical address
• Property details
• Service preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and requests
• Schedule appointments and consultations
• Send service-related communications
• Process transactions and send confirmations
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. SMS/Text Message Communications (A2P Compliance)

4.1 Consent to Receive Text Messages

By providing your mobile phone number and selecting "Text Message" as a preferred contact method, you expressly consent to receive text messages from DFW Christmas Lights LLC at the number provided. This includes:

• Service appointment reminders
• Quote follow-ups
• Service updates and notifications
• Response to your inquiries
• Marketing messages (if you opt in)

4.2 Message Frequency and Charges

Message frequency varies based on your interaction with our services. You may receive up to 10 messages per month. Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.

4.3 Opt-Out Instructions

You can opt out of receiving text messages at any time by:

• Replying "STOP" to any text message you receive from us
• Contacting us at (817) 555-0100
• Emailing us at info@dfwchristmaslights.com

After opting out, you will receive one final confirmation message. You will no longer receive text messages from us unless you opt back in.

4.4 Help and Support

For help or support with text messages, reply "HELP" to any message or contact us at (817) 555-0100.

4.5 Mobile Number Changes

If you change your mobile number, please notify us immediately to ensure you continue to receive important service communications and to prevent messages from being sent to the wrong recipient.

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• CRM and customer management platforms
• SMS/text messaging services
• Email communication services
• Payment processors
• Website hosting and analytics providers

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for 7 years for business and legal purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Opt out of marketing communications
• Portability: Request a copy of your information

To exercise these rights, contact us at info@dfwchristmaslights.com or (817) 555-0100.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: